What is VentSource?

VentSource.com is an online retailer of grilles, registers and diffusers used in central air conditioning and heating systems. The products we sell in simpler terms are vent covers which direct and control the proper amount of air flow.

What is the difference between a grille and register?

It’s quite simple

Grilles blow air ( supply air) and registers suck air( return air)
 
I'm a contractor doing a large job, Can you offer better pricing?

Of course, please contact us at ventsource@gmail.com or at 201-884-1050.

VentSource has the capabilities to service large contractors and homebuilders with all their grilles, registers, and diffusers for all their HVAC applications.

I'm a wholesaler, can I buy in large quantities?
Sure, we have a 100,000 s.f. manufacturing and distribution facility with the capabilities of servicing HVAC Distributors and plumbing wholesalers.

Please contact us at ventsource@gmail.com or at 201-884-1050 and we will have our wholesale sales rep contact you.

 
What is VentSource.com's warranty?

VentSource.com guarantees that all its products are free from any manufacturing defects. Our products are guaranteed for a period of one year from date of purchase.

How fast is my order shipped?

Most in-stock items ship same day if ordered before 1 p.m.

How is my order shipped?
Our orders are shipped via Fedex Ground. We provide next-day and 2^nd day air if necessary. We also provide tracking information and insurance at no-cost.

What if my order arrives damaged?

Please notify us as soon as your order arrives. We will send a replacement product as soon as possible and notify the carrier of the damage.

Can I pay by check or money order?
Yes, Please mail them along with your order number to:

VentSource.com

492C Cedar Lane #136

Teaneck, NJ 07666

Do you accept international orders?

Yes, we currently export to many countries. Please contact us if you need further assistance.

Which credit cards do you accept?

We accept Visa, MasterCard, American Express and Google Checkout

What is your privacy policy?

What is your email address?

VENTSOURCE@GMAIL.COM

Can I speak to a live person if I have a question?

No Problem, Call 201-884-1050

How is VentSource.com committed to the environment?

We try our hardest whenever possible to use recycled post-consumer metals.

Currently most of our products contain 80% recycled materials.

How do I know what size I need?

The size product is determined by the size of the wall or floor opening. For example, if you measure your floor opening and it is 4” wide and 10”  in length, you would need a 4 x 10 Floor Register.

What if I need some help measuring?

You can always call or email our offices. There is someone always ready to answer any questions you may have.

Can you provide me with a cross reference for a particular model from a different brand?

If you are looking to replace a specific brand’s model number, we have cross references for all major brands such as Hart & Cooley, Lima, J & J Register, and many other brands.

How are your products superior to the other brands?

I need a size that is not listed on your site, do you have it?

If we don’t have it in stock we can probably get it for you or advise you of a similar replacement product that will match your application.

What is your privacy policy?

Our Commitment to Privacy

Your privacy is extremely important to us. We employ physical, electronic, and managerial measures to ensure that your personal information remains private. When transferred to a secure source (such as a credit company) the security of your personal information is safeguarded by encryption measures. In addition, numerous reliable and up-to-date security measures protect our own system and databases from intrusion. As a final measure, we employ a skilled and highly trained fraud department to detect and prevent fraudulent claims and charges.
We adhere to all the principles outlined in the Better Business Bureau's Online Privacy Policy. The CBBB provides the most thorough and concise privacy policy in the United States and abroad, and we proudly use these principles as our model.

The Information We Collect

• Name
• Postal Address
• Email address
• Phone number
• Product Information
• Credit/Debit Card Information

On certain pages, you can order products, make requests, and register to receive materials. On other pages you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the personal information we require is limited to:

• Name
• Address
• Phone Number

As with your personal information, what you provide regarding a third party is treated with the same respect, diligence, and security measures. The privacy of your friends and family are just as important to us.

The Way We Use Information

When placing an order, the information personal information we collect serves a single purpose: to complete that order. We want only enough information to process your payment, open the lines of communication, and ship your product to your desired location. We do not share this information with outside parties, except to the extent necessary to complete that order (i.e. processing a charge or providing shipping info, or confirming delivery).
Your personal information be used in only these ways:

• Processing monetary transactions
• Establishing and confirming shipment
• Sending and receiving relevant emails
• Contacting you should there be a delay or problem with your order

Third party information, such as that which is needed for the creation of a gift-card, will only be used for that specific purpose. The relevant information is disclosed exclusively to the appropriate person / gift recipient and never to an outside party.

Your Email Address

Email addresses are used exclusively to maintain the line of communication between our company and you. Your email address - nor any information attached to it - will NOT be sold, traded, or published in any way.
You may choose or refuse to receive newsletters, updates, and sale information on our new products and services. Unless you fill out the appropriate registration form while purchasing a product, information you submit to our website will not be used for this purpose.

Aggregate Data

We do use non-identifying and aggregate information as research materials to improve the performance and usability of our websites. This information may, under certain circumstances, be shared with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form. This information is NEVER accompanied by specifics regarding individuals, nor is ANY specific information attached to this data. These 'traffic studies' use aggregate data to determine patterns and pattern changes, never specifics.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ways described above without first providing you with the opportunity to opt-out or otherwise prohibit any unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of the information we collect, we have numerous physical, electronic, and managerial procedures in place that safeguard and secure the information we collect online. These multiple 'layers' of data security provide fail-safe measures that protect your information should one method or another prove insufficient.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

If you have made a purchase, with us, you can access all the personally identifiable information that we've collected online and maintain/edit it by logging in to your account.
To access your account: Follow the Instructions provided with your email receipt, or click the 'client login' button located on the top of this page. If you have opted to be added to one of our newsletter lists, you will receive a confirmation email with instructions on how to be removed from that list at a later time.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error, or logging in to your account and making the changes yourself.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your account.

We Never Sell or Rent your Private Information

Unless you otherwise consent, we will use your personal information for only the purpose with which it was submitted (See above: 'How We Use your Information')
However, in accordance with the principles outlined by the Better Business Bureau, we may relinquish your information under these exclusive circumstances:

• Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;
• Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• To appropriate governmental authorities, where warranted by a company's failure to participate in the advertising self-regulatory process or respond to an online privacy complaint, or where a company fails to honor the recommendations of the National Advertising Division, Children's Advertising Review Unit, National Advertising Review Board or of BBBOnLine's Privacy Program Review Service; or
• To appropriate persons, should your communication suggests possible harm to others